Permission problems
Confirm Full Photos Access is enabled in iOS Settings before scanning.
Support
Use this page to understand expected behavior, known limits, and the information to include when requesting help.
Missing items
Check whether the shared album is visible in Apple Photos and whether iCloud has finished loading the album.
Quality questions
Shared Album copies can be lower quality than originals. Shared Album Saver saves the available shared copy.
Support contact
The public support email will be finalized with the App Store listing.