Permission problems
Confirm Full Photos Access is enabled in iOS Settings before scanning.
Support
Use this page to check permissions, missing shared items, quality limits, and what to include when requesting help.
Missing items
Check whether the shared album is visible in Apple Photos and whether iCloud has finished loading the album.
Quality questions
Shared Album copies can be lower quality than originals. Shared Album Saver saves the available shared copy.
Before contacting support
Include your iPhone model, iOS version, the album size, and the visible error or failed-item count.
Support contact
Use the support address listed on the App Store page for account-free product help.